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Dispute and Buyers Protection

Money Back Guarantee

Customers' satisfaction is Jeugmark's pride. We promise to refund your money if item is not as described or not delivered within the Buyer Protection period.

Buyer Protection Period is 10 days after order is placed. However, our sellers try their best to ensure items get to buyers as fast as possible ― some promise same day delivery.

After order receipt, buyers have 24 hours to lodge a complaint. This is because we release payment to sellers 48 hours after you select PAY SELLER option ― an action we assume signifies your satisfaction with the order received.

For Money Back
  • Contact Seller

  • Discuss the issue

  • Get money back

If you decide after chatting with the seller to accept the item as it is, you will need to go back to the option under your order to change the Don't Pay Seller Yet to PAY SELLER.


In case you are unable to reach an amicable agreement with the seller, escalate the claim to our dispute desk.

  • Send an email to [email protected] The email must be the same as the one you registered with on Jeugmark and also used in placing the order.

  • Narrate the issue in the shortest sentence(s). Include descriptions of the order. Screenshot(s) will also be helpful.

  • You can also forward the previous conversation with the seller to help us in our investigation.

  • Seller will be contacted and if found erring, you will get your MONEY BACK.

  • Disputes are always resolved within 3 days after being initiated except in complicated situations.

Returning Dispatched Items

Except order is placed in the same state as the seller, order in dispute with value lesser than N5,000 shall not be returned to the seller; even though refund might be initiated. Except the seller agrees to pay the return shipping cost.

For orders with value above N5,000, the cost of return will be equally shared between the seller and buyer.